The short version
- A Kavina report helps you decide what to check. It isn't a mechanical inspection, and it isn't advice to buy.
- Partner workshops are independent businesses. Any job you book is between you and them.
- Nothing in these terms limits your rights under the Australian Consumer Law.
1. The agreement
These terms are an agreement between you and Kavina Pty Ltd("Kavina", "we", "us").
You accept them when you join the waitlist, create an account, buy credits, run a report or register a workshop. If you use Kavina on behalf of a business, you confirm that you're authorised to accept these terms for it.
To use Kavina you must be 18 or older. Kavina is available in Australia only.
Our Privacy Policy explains how we handle your information.
2. What a report is, and what it isn't
A Kavina report combines data from the PPSR, NEVDIS, RedBook, ProductSafety.gov.au recall notices and our known-issues database, then grades the car into a risk tier (Red, Yellow or Blue). It shows you what to ask, what to check, and when to get a mechanic involved.
We source data in good faith, but we don't control how accurate or up to date third-party registers are, and their records can be incomplete or contain errors. Valuation ranges are estimates, not offers. A report isn't financial, legal or mechanical advice, and the decision to buy is yours.
A Kavina report isn't an official PPSR search certificate. If you need a PPSR certificate for legal protection as a buyer, get one directly from ppsr.gov.au.
3. The AI Advisor
The AI Advisor uses a language model to help you understand your report, drawing on your report answers and model history. Its answers can be wrong, sometimes confidently. Use them as a starting point for questions to a qualified mechanic, not as a diagnosis.
Don't enter other people's personal information into the Advisor.
4. Workshop referrals
Partner workshops are independent businesses, not our employees or agents. We introduce you; any inspection or repair is a contract between you and the workshop, on its prices and terms. We don't guarantee a workshop's availability, quality or results, and we aren't a party to any dispute. We still want to hear about problems, and workshops that repeatedly let buyers down are removed.
If you're a registered workshop. Registration comes with no lock-in, and either side can end it by giving notice. You agree to:
- hold the licences and insurance your work requires
- quote your own rates honestly
- use buyer details only for the job we referred
- log inspection outcomes accurately
We may remove a listing after repeated complaints or misuse of buyer data. You grant us a licence to use the inspection outcomes you log, de-identified, in our known-issues database.
5. Your account and conduct
Keep your sign-in details secure and your information up to date. You're responsible for activity on your account.
You agree not to:
- scrape, resell or redistribute report data in bulk
- run reports for any purpose other than assessing a vehicle you're genuinely considering
- look up registration details you have no legitimate reason to query
- reverse-engineer the product
- use Kavina to harass a seller or anyone else
Trade and dealer use needs a separate written licence from us.
6. Prices, credits and refunds
Prices are in Australian dollars and include GST, and are shown before you pay.
Current report pricing is listed on our homepage. Payments are processed by Stripe, and we never store your full card details. Credits don't expire unless we give you notice in advance, and they can't be transferred or exchanged for cash.
A report is delivered immediately, so we don't offer refunds for change of mind. If a report fails to generate, returns data that is clearly wrong, or you were charged twice, contact us and we'll restore the credit or refund you. Nothing in this section limits your rights under the Australian Consumer Law.
7. Intellectual property
Kavina owns the platform, the Kavina reporting format, the known-issues database, and the Kavina name and marks. You get a personal, non-transferable licence to use your reports when making decisions about vehicles, including sharing them with a seller, mechanic or financier for that purpose.
You keep ownership of what you submit. You grant us a licence to use it to provide the service and, once it's de-identified and aggregated, to improve Kavina.
8. Liability
Our goods and services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights.
Beyond those guarantees, and as far as the law allows, we aren't liable for:
- indirect or consequential loss
- the condition or value of a vehicle you choose to buy
- inaccuracies in third-party registers
- the acts or omissions of an independent workshop
Where we are liable and the law allows a limit, our total liability is limited to whichever is greater: the fees you paid us in the 12 months before the claim, or AUD 100.
9. Changes and termination
We may update these terms as Kavina grows. We'll email you at least 14 days before a material change takes effect. If you keep using Kavina after that, you accept the updated terms.
You can close your account at any time. We may suspend or close an account that breaches these terms or puts other users at risk. Reports you've paid for stay available to you unless we close your account for misuse.
10. Governing law
These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of its courts. If any clause is unenforceable, the rest of the terms still apply.